Account Health & Troubleshooting
One policy violation can shut down your entire business overnight. We monitor, protect, and defend your account so you never face a suspension you did not see coming.
Capabilities
A comprehensive approach to driving measurable results for your brand.
Health Monitoring
24/7 monitoring of account health metrics including ODR, late shipment rate, cancellation rate, and voice of the customer data.
Policy Compliance
Proactive compliance audits against Amazon's ever-changing policies, with immediate remediation when violations are detected.
Suspension Prevention
Identify warning signs before they become enforcement actions. We address root causes of policy flags before Amazon takes action.
Appeal Management
Expert appeal writing and submission for account-level and ASIN-level suspensions, with a proven track record of reinstatement.
IP Protection
Monitor for counterfeit sellers, listing hijacks, and intellectual property infringement. We file reports and enforce your brand rights.
Performance Tracking
Detailed dashboards tracking all health metrics over time, with alerts when any metric trends toward a danger zone.
Our Process
A proven, repeatable framework that delivers results at every stage.
Monitor
Continuous surveillance of all account health metrics and policy compliance indicators.
Identify
Detect emerging risks and policy violations before they escalate to enforcement actions.
Resolve
Take immediate corrective action on violations, including appeal preparation and submission.
Prevent
Implement safeguards and process changes to prevent recurrence of identified issues.
Report
Provide transparent reporting on account health status, resolved issues, and risk outlook.
The Numbers Speak
Measurable outcomes our clients consistently achieve.
Health Score
Suspensions
Response
Compliance Rate
Common Questions
Everything you need to know about this service.
We move immediately into recovery mode: pulling the exact violation notice, gathering the evidence Amazon requires, and drafting a plan of action that addresses root cause, not just symptoms. Most suspensions we handle are resolved within one to three review cycles.
That is most of the work. We run continuous account health monitoring across policy violations, IP complaints, and performance metrics so issues get caught and fixed while they are still warnings, not before Amazon takes action.
Order defect rate, late shipment rate, valid tracking rate, policy compliance, and IP/authenticity complaints, plus every notification in your Account Health dashboard, reviewed against Amazon’s current suspension thresholds.
We identify whether the complaint is valid or a competitor abusing the reporting system, then respond directly to the rights owner or file a counter-notice with Amazon backed by your documentation, licensing, or trademark evidence.
Yes. Suspension recovery is one of our most requested services. We start with a full audit of the suspension reason, build the plan of action, and manage the appeal process end to end.
One Suspension Can Freeze Your Revenue. Your Account Deserves Constant Protection.
Get a clear diagnosis of your account, identify the highest-impact opportunities, and build a more profitable path to scale.
Trusted by 200+ Amazon brands · Amazon Ads Verified Partner · 4.9/5 rating